Our Seven Service Standard Commitment to You
At U.S. Water, we believe that our team needs to operate as a member of your organization, working to achieve your goals and provide recommendations to make your system run as efficiently as possible. We don't succeed in our job until our customers have seen the results that they expect. Our Seven Service Standards program is designed to provide step by step communication between our water management experts and your facility staff to ensure that each participant understands and is confident of the process and results we use to achieve your facility goals. To accomplish this, we employ the following seven service standard approach:
U.S. Water's personnel conduct a thorough survey of your plant, providing a complete layout and analysis of your system, pinpointing areas of interest and providing a baseline. This allows us to communicate with the facility to determine what needs to be done based on the plant's current operation and the target goals we will work with your plant to achieve. Once the goals are in place, our staff will develop and deliver an effective water management plan specifically designed to achieve those goals.
A survey of the facility and the personnel within allows U.S. Water the ability to work as an extension of your team, identifying key members that should be communicated with during all visits and within all levels of the facility.
U.S. Water utilizes a service plan for all accounts. A service plan is an agreed upon and signed service agreement stemming from the plant survey between our corporation and your company. This document is audited by an outside ISO 9001 auditor to ensure compliance and quality standards are achieved and maintained consistently. This document is our promise to you that we will do what we say we are going to do.
U.S. Water provides operation manuals to each facility. The operation manual serves as a continuous training vehicle for your facility's operations personnel listing the products used, control ranges, testing procedures and applicable Safety Data Sheets (SDS).
Completed after each U.S. Water representative visit to your facility, service reports will provide you and other individuals, as designated by the people survey, a weekly to monthly audit and analysis of your system identifying current inventory, feed rates and project status as well as recommendations for improvement and return on investment.
Program reviews are done between U.S. Water and your facility personnel. Program reviews provide an annual and quarterly review of your program goals, current program, future goals and upgrades as well as cost savings and return on investment. This review allows for open communication between both organizations that showcase the progress on achieving the plant's operational goals as established earlier.
Plant audits are an annual review by an independent outside source to ensure that improvements in your system and quality standards are achieved on a regular basis.